Troubleshooting
If your soda is flat:
- Make sure you have 6 inches of ice on your cold plate. Without ice there will be no bubbles. Do not use bag ice.
- Check your CO2 Tanks and CO2 Cylinders. The CO2 Regulator (left gauge) on a full tank should read between 700 – 900, with an outgoing pressure (middle / top gauge) between 100- 110.
- If you have an empty CO2 Tank, unscrew the CO2 Regulator and attach it to a full CO2 Tank. To prevent leaks, be sure to replace the cardboard washer inside the CO2 Regulator and screw the CO2 Regulator on as tight as possible.
- After switching over to the full CO2 Tank, you will need to run at least 5 full pitchers of soda water. This will purge the system and give you fresh bubbly soda.
If you are getting only water or club soda:
1. WHEN YOU EXPERIENCE THIS WITH ALL YOUR FLAVORS – YOU MUST CHANGE YOUR CO2. Without CO2 your Syrups will not come up, leaving you with only water. When this happens, you need to put on a full CO2 Tank, and remember to run 5 full pitchers of club soda.
2. WHEN YOU EXPERIENCE THIS WITH ONLY ONE FLAVOR – Check to make sure you do not have an empty box hooked up or a kink in the tubing. If you have full product hooked up, try disconnecting and reconnecting your box.
If you aren’t getting anything but spitting air:
- WHEN YOU EXPERIENCE THIS WITH ALL YOUR FLAVORS – This is an electrical problem. You will need to go to your Carbonator and make sure it is plugged in.
– If the Carbonator is plugged in, take an appliance such as a blender or drop light and plug it into the same outlet as the Carbonator. If those devices do not work, then check your circuit breakers.
– If the Carbonator is plugged into a working outlet and you are still only getting air, Please Call Broward Nelson 800.262.8265 for service.
If air is continuously blowing out of the pump:
- You must disconnect the CO2 Gas Line or you will run out of CO2. There is a small clip at the bottom of the pump where the CO2 Gas Line pops out.
- Please Call Broward Nelson 800.262.8265 for service or troubleshooting help.